This Privacy Policy explains how InvestSTR Real Estate LLC, doing business as STR Pros ("STR Pros," "we," "us," or "our"), collects, uses, and shares information when you visit our website, submit a form, register for an event, request a call, or use our services.
Where consent is required by law, we will ask for it separately.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: name, email address, phone number, and business details you submit.
- Form and inquiry information: responses, questions, appointment requests, and communications with us.
- Service information: details needed to provide a program, service, or other offering you request.
- Technical information: IP address, browser and device information, pages visited, and website interactions.
- Marketing preferences: choices about email, phone, and text communications.
We may collect information directly from you, automatically through website technologies, or from service providers that help us operate our business.
2. How We Use Information
We may use information to respond to inquiries, provide requested services, schedule calls and events, send service updates, send permitted marketing communications, improve our website, maintain security, prevent fraud, and comply with legal obligations.
3. Cookies and Analytics
Our website or service providers may use cookies, pixels, analytics, and similar technologies to support website functionality, understand visitor activity, measure advertising performance, and improve our services. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
4. How We Share Information
We may share relevant information with service providers that help operate our website and business, including website hosting, customer relationship management, appointment scheduling, communications, analytics, and payment providers. These providers may use information as needed to perform services for us, subject to applicable agreements and law.
We may also disclose information when required by law, to protect rights and safety, in connection with a business transfer, or at your direction. We do not sell personal information in exchange for money. Applicable privacy rights under local law remain available to you.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Text Messages and SMS Consent
If you provide your phone number and separately opt in to receive text messages from STR Pros, we may send messages consistent with the consent you gave, such as responses to inquiries, appointment reminders, requested updates, or promotional messages if you opted in to those messages.
- Message frequency may vary.
- Message and data rates may apply.
- Consent to receive marketing text messages is not a condition of purchase.
- Reply STOP to unsubscribe. You may receive a final confirmation message.
- Reply HELP for assistance, or email [email protected].
We maintain records of SMS consent and opt-out requests as appropriate to manage messaging and meet legal or compliance obligations. We do not share SMS opt-in data or consent with third parties for their own marketing or promotional purposes.
6. Email Communications
You can unsubscribe from marketing emails using the unsubscribe link in the message. Even if you opt out of marketing communications, we may still send non-promotional messages needed to respond to you, provide a service, or meet legal obligations.
7. Data Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining records, resolving disputes, and meeting legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage can be guaranteed completely secure.
8. Your Privacy Choices and Rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing. You may also withdraw consent where processing relies on consent. Contact us using the details below to make a request. We may need to verify your identity and may retain information where the law permits or requires it.
9. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us.
10. Third-Party Websites
Our website may link to websites or services operated by others. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date above. Changes take effect when posted unless stated otherwise.
12. Contact Us
For privacy questions or requests, contact:
InvestSTR Real Estate LLC (STR Pros)
Chapel Hill, North Carolina
Email: [email protected]